Shipping & Returns

Processing Time​

Please allow 1-10 business days for your order to be packed and shipped.
All orders are packed with love & care, mostly by myself and sometimes with the help of my partner.

Crafting Witch is a small business, operating entirely out of my little apartment.
We are working our best to get orders out as soon as possible, so please be patient with us :)

Shipping Time​

Your order is being shipped from QLD, Australia, with Australia Post.
please note that I cannot ship to some countries as a result of the pandemic so please click here to check if your country is receiving mail from Australia before ordering.
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AUSTRALIA
Standard post: 2-13 business days
Express post: 1-3 business days
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NEW ZEALAND
Standard shipping: 9-15 business days
Express shipping: 6-12 business days
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USA
Standard shipping: 10-25 business days
Express shipping: 7-20 business days
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CANADA
Standard shipping: 15-25 business days
Express shipping: 10-20 business days
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UK / IRELAND
Standard shipping: 9-15 business days
Express shipping: 6-10 business days
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MAJOR EUROPE
Standard shipping: 9-20 business days
Express shipping: 7-13 business days
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OTHER COUNTRIES CHECK TIME FRAMES HERE

Customs

Some International packages may be subject to import & customs fees.
Any customs, import or other relevant fees are the responsibility of the customer.
By law, it is required that we truthfully state the value of each item on the package.

Refunds & replacements

If there is an issue with your order, please email me at hello@craftingwitch.com.au with your order number and the issue you are experiencing and I will get back to you with options for resolution :)

Please include photos if the items are damaged or incorrect.

 

DAMAGED, INCORRECT, OR FAULTY ITEMS

If your item is damaged, incorrect, or faulty, you may be entitled to a partial refund or a replacement, however, I am not offering refunds for change of mind.

As an Australian business, I operate under the Australian retailer law by which the consumer guarantee states that consumer's are entitled to compensation for damaged, incorrect, or faulty items. This law also states that the consumer guarantee does not apply if a customer simply changes their mind (Australian Competition & Consumer Commission, 2022).

 

UNCLAIMED PARCELS

If you are not home to receive your parcel and you do not collect your parcel within the time frame provided by your local post office, it will be returned back to me by default. It is the responsibility of the receiver to keep track of their delivery and collect their item from the post office when applicable. If your unclaimed parcel has been returned to me, then you are eligible for a refund of the items you have purchased, but not the shipping costs. Alternatively, if you would like your order to be re-sent, you will also be responsible for any shipping costs.

Any Questions?

Please email me at hello@craftingwitch.com.au - I will try my best to get back to you ASAP.